Service Guarantee

We want you to love your hair.

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Our goal isn’t just for you to leave satisfied—we want you to truly fall in love with your hair. That’s why we take the time to provide thorough consultations and use our technical expertise to align your expectations with what’s achievable. In many cases, your dream look is a journey that may take multiple visits or services.

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If your hair isn’t what you expected, please reach out to us within 48 hours (up to 5 days) so we can schedule a re-do consultation. We’ll meet with you within 48 hours to determine whether any adjustments are needed.

• If the desired look requires multiple steps: We’ll guide you along the plan to achieve your goal or, if you prefer, help transition your hair back toward your original style.

• If we determine a mistake was made: We’ll schedule a follow-up appointment at no charge to correct it. This will be with your original stylist or another stylist of the same professional level.​

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Please note that if your hair has been serviced at another salon after your visit with us, we can no longer adjust our work.

 

We do not provide refunds for services.